Getting started
How quickly can you start?
Usually within a week. We have a short call, I write your saved replies, you approve them, then I take over.
Which areas do you cover?
I'm based in Croydon and focus on Croydon, Lewisham, Lambeth and Bromley. I also look after lets in Camden, Hackney, Shoreditch and the rest of London.
Do you work outside London?
Yes. The work is remote, so I can support properties anywhere in the UK. My focus is Croydon and London hosts with several properties.
Which platforms do you work with?
Airbnb and other booking platforms that let you add a co-host or team member, plus your email inbox for admin.
Guests and out of hours
Will guests know someone else is replying?
Messages go out from your own account, written in your voice. Guests simply get quick, friendly replies.
What happens with messages at night?
They're answered when your plan's cover starts again, from 10am. During setup I write an emergency contacts sheet for your guests with your key holder, locksmith and emergency numbers, so anything urgent at night goes straight to the right person.
Do you find cleaners for me?
No. I work with the cleaners you already use, keeping them updated on bookings and confirming the schedule.
Do I stay in control?
Yes. You approve the saved replies, set the rules for refunds and requests, and decide what I can handle without checking with you.
Plans, billing and security
How do you access my accounts safely?
Through co-host access where the platform offers it, or a shared password manager. I never ask for passwords by email or text.
Can I change plans?
Yes. You can move up or down a plan, or change properties and add-ons, from the start of any month.
Can I cancel?
Yes. After the first month you can cancel any time with 30 days' notice.
How does admin time work?
I log time in 15-minute blocks and send you a timesheet of every task each month. Unused hours don't roll over.
Get in touch
Tell me about your properties
Send a quick email or WhatsApp message. I reply within one working day.