Who we are
Zay&Co is a trading name of Zaina Barlas, a sole trader. Our address is 292 London Road, Croydon, CR0 2TG. We are the data controller for personal data about our clients and enquirers. When we handle your guests' or tenants' data while working for you, you are the data controller and we act as your data processor.
What we collect
- Your name, email address, phone number, property details and message when you use our contact form, contact us or hire us.
- Property details, house rules and access information you give us to do the work.
- Guest and tenant details in messages and bookings we manage for you.
- Invoices and payment records.
How we use it
- To reply to your enquiry and provide the services you book (contract).
- To send invoices and keep financial records (legal obligation).
- To tell you about changes to our services or prices (legitimate interests).
We do not sell your data or use it for advertising.
Who we share it with
Only the tools needed to run the business, such as our email provider, WhatsApp, booking platforms you give us access to, our password manager and invoicing software. We share information with cleaners or contractors only when you ask us to.
How long we keep it
Client records and invoices are kept for 6 years for tax purposes. Any copies of guest or tenant messages we hold are deleted within 30 days of the service ending.
Keeping it safe
We use two-factor authentication, store passwords in a password manager and only access your systems for agreed work.
Your rights
You can ask to see, correct or delete the personal data we hold about you, or object to how we use it. Email us and we will reply within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.
This website
This website does not use cookies or tracking. If you use the contact form, email us or message us on WhatsApp, we receive the details you choose to send. Contact form messages are delivered to us by our website host. WhatsApp messages are handled by WhatsApp, owned by Meta, under its own privacy policy. Share buttons only open the site you choose.
Contact
Email zay.nx.co@gmail.com, or write to Zay&Co (Zaina Barlas), 292 London Road, Croydon, CR0 2TG.